What Is an NDIS Support Worker — And How Do They Help?
Empowrd • June 1, 2025
Navigating the National Disability Insurance Scheme (NDIS) can be complex, but one key role stands out when it comes to day-to-day assistance: the NDIS Support Worker.
Whether you're new to the NDIS or exploring the types of services available to you or a loved one, this guide breaks down what an NDIS support worker does, how they help people with disabilities, and what to consider when choosing the right support worker for your needs.
What Is an NDIS Support Worker?
An NDIS support worker is someone who assists a person living with disability to live more independently and participate in their community. They work directly with NDIS participants, providing practical support tailored to the individual’s goals, needs, and NDIS plan.
Support workers are typically funded through the Core Supports budget in a participant’s NDIS plan, under “Assistance with Daily Life” or “Social and Community Participation.”
What Does an NDIS Support Worker Do?
The duties of an NDIS support worker will vary depending on the participant’s needs. Some of the most common support worker tasks include:
1. Personal Care
Support with activities such as:
- Showering, dressing, grooming, toileting
- Transferring (e.g., getting in/out of bed)
- Medication prompts or supervision
2. Household Tasks
Help with keeping the home safe and clean:
- Meal preparation
- Cleaning, laundry, grocery shopping
- Basic gardening or home organisation
3. Transport and Appointments
Assisting with travel to:
- Medical or therapy appointments
- School or work
- Recreational and community activities
4. Social and Community Participation
Supporting engagement in social or leisure activities:
- Attending group programs or events
- Going to the gym or movies
- Joining clubs or volunteering
5. Skill-Building and Independence
Working towards capacity-building goals like:
- Cooking and meal planning
- Budgeting and using money
- Learning routines and time management
- Communication and social skills
6. Assisting with Employment or Study
Some support workers can also assist with:
- Travel to TAFE, university, or training
- Help with preparation and organisation for study
- Work-readiness or exploring employment goals
Who Can Be an NDIS Support Worker?
NDIS support workers can work independently or be employed through a registered provider.
There are two main ways to work as a support worker:
- Through a registered NDIS provider
- As an Independent Support Worker
They don't need to be formally qualified, but they must meet safety standards and often hold:
- An NDIS Worker Screening Check
- First Aid and CPR certification
- A Working with Children Check (if applicable)
- Relevant experience or training in disability support
Participants may choose support workers based on their communication style, lived experience, cultural background, or shared interests — because connection and trust are essential.
Want to Become an Independent Support Worker?
Many people are now choosing the independent path, where they work for themselves and contract directly with NDIS participants. This can offer:
- More flexibility in work hours
- Higher earning potential
- Direct relationships with participants
To become an independent support worker, you’ll need an ABN and NDIS Worker Screening Check, as well as service agreements and case note records to meet compliance obligations.
We’ve created comprehensive guides for Independent Support Workers to make the journey easier — and more professional. Included is NDIS Tax Invoice Template + Guide, NDIS Service Agreement Template + Guide, NDIS Quote Template + Guide and NDIS Case Notes Template + Guide.
Each resource includes editable templates and step-by-step instructions to simplify your setup and make sure you’re meeting the right standards.
PLUS if you buy the full bundle— you’ll get exclusive access to our Independent Support Workers Education Portal, packed with tips and tools to grow your business and deliver high-quality support.
How Do I Access a Support Worker?
Support workers are funded under your NDIS plan, typically from Core Supports. To access support workers:
- Work with your support coordinator or plan manager to connect with trusted providers.
- Search online platforms such as Mable or Hireup if self-managing.
- Request quotes and ensure services align with your plan goals.
- Keep a service agreement in place that outlines roles, hours, and rates.
Why Are Support Workers So Important?
Support workers play a vital role in empowering NDIS participants to:
- Live safely and comfortably in their homes
- Build confidence and learn new skills
- Connect with their community
- Reach personal goals and live life on their own terms
They are more than just helpers — they are consistent supports who build relationships, advocate for choice, and help create structure, safety, and joy in a participant’s life.
Final Thoughts
NDIS support workers are everyday heroes, providing personalised, hands-on assistance that truly makes a difference. From personal care to skill-building and social support, their work enables people with disabilities to lead more independent, fulfilling lives.
Need Help Managing Your Supports?
At Empowrd, we help NDIS participants make the most of their funding. Whether you’re looking for plan management or local support coordination and guidance in Eyre Penisula on finding and hiring the right support workers, we’re here for you.
📞 Call
(08) 8683 4401 or visit our website to find out more.
Let us support your NDIS journey — with clarity, care, and confidence.
NDIS Plan Management and Support Coordination
At Empowrd, we are here to make your life easier. Based in Port Lincoln on the Eyre Peninsula, we offer a personal, accessible and holistic approach to NDIS Plan Management and Support Coordination.
We provide Plan Management services across Australia, assisting with financial administration, and offer Support Coordination to participants in Port Lincoln and Eyre Peninsula, connecting them with the right supports and providers. Our goal is to ensure your NDIS plan works for you, so you can focus on achieving your goals and doing what you love.
Want to Become a Support Worker?
Our Independent Support Workers Education Portal provides everything you need to navigate the NDIS, find work, and confidently offer services as an Independent Support Worker. For just $65, you will gain access to comprehensive guides, essential resources, and ready-to-use templates to streamline your work.
Inside, you will find:
- A clear breakdown of how the NDIS works
- Tips for finding jobs and delivering services
- Step-by-step guidance on invoicing and support planning
- Ready-to-edit templates for quotes, service agreements, invoices, and case notes
Need just the templates? You can also purchase them separately as standalone resources.
I hope you enjoy reading this blog post.
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