How to Choose the Right NDIS Support Line When Invoicing And Why It Matters
Empowrd • July 7, 2025
If you’re involved with the National Disability Insurance Scheme (NDIS), whether as a provider or a participant, one of the biggest reasons invoices get delayed or rejected is using the wrong support line code or submitting incomplete invoices.
This has become even more important in light of recent changes to the NDIS. As of 1 July 2025:
- Plan Setup Fees have been removed.
- Rural and Remote Loadings have been discontinued.
These changes mean that plan managers Australia-wide can no longer provide free support to providers for issues related to invoicing or compliance. Providers must understand how NDIS invoicing works and what’s required to avoid payment delays.
Why NDIS Support Line Codes Are So Important
Every service under the NDIS has a specific code, called a support line or support item number. This code tells the NDIA:
- What service you delivered
- How much you’re allowed to charge
- Whether the service matches the participant’s plan
If your invoice doesn’t use the correct code or leaves out required details, the NDIA may reject the claim. That leads to payment delays, frustration for participants and providers, and possible compliance issues.
Key Updates: Changes Affecting Providers and Participants
Recent changes have significant impacts:
- No More Plan Setup Fees: Previously, plan managers could claim a one-off fee for setting up participant plans. This has been removed, which affects how plan managers support new participants.
- Removal of Rural and Remote Loadings: Rural and Remote Loadings have been reduced or removed for many supports as of 1 July 2025, depending on the service and location.
These changes mean that
plan managers Australia-wide can no longer provide free support to providers for issues related to invoicing or compliance.. It’s now the
provider’s responsibility to ensure invoices are compliant.
What Providers Need to Know About Invoicing
Providers are responsible for ensuring their invoices are accurate and compliant. Here’s how to avoid delays and rejections:
Make Sure Your Invoices Are Legible and Typed
- Handwritten invoices are no longer accepted.
- All invoices must be typed and clearly readable.
Include All Required Information
Your invoice must include:
- Your business name and ABN
- Participant’s name and NDIS number
- Dates of service delivery
- Correct support item numbers (codes)
- Description of the service
- Quantity and unit price
- Total amount claimed
Need Help Creating Compliant Invoices?
We understand that keeping up with NDIS invoicing rules can feel overwhelming, especially with recent changes.
Empowrd offers professional tools designed to make invoicing simpler, faster, and fully compliant.
Our affordable templates and step-by-step guides help you:
- Create legible, professional invoices
- Include all required NDIS details
- Avoid common errors that lead to payment delays
Popular Empowrd tools include:
- NDIS Tax Invoice Template + Guide ($19.50)
- Editable invoice template
- Step-by-step instructions for accurate billing
- NDIS Independent Support Worker Success Toolkit ($66)
- All four essential templates (Invoices, Service Agreements, Quotes, Case Notes)
- Save over 40% compared to buying individually
- Exclusive access to our Independent Support Workers Education Portal
Using the right tools now can save significant time, stress, and lost income later.
Use Correct Support Item Codes
Ensure the support item code matches:
- The service you delivered
- The participant’s plan
- The current NDIS Pricing Arrangements and Price Limits
Check Rates for Time and Day
Rates vary for:
- Weekdays vs. weekends
- Evenings vs. daytime
- Public holidays
- High-intensity vs. standard supports
For example, support delivered on a Saturday costs more than the same support on a weekday.
What Happens If Your Invoice Isn’t Compliant?
- You’ll receive a “do not reply” email explaining why your invoice was rejected.
- The email outlines what information is missing or incorrect.
- You must fix the errors and resubmit your invoice.
Plan managers cannot resolve these errors for you; it’s your responsibility as a provider.
Where Providers Can Get Help
If you’re unsure how to make your invoices compliant:
- Contact the NDIS directly on 1300 311 675.
- Refer to the NDIS Pricing Arrangements and Price Limits for correct codes and rates.
What Participants Need to Know About Invoices and Support Codes
Even as a participant, it’s essential to understand how support codes affect your plan and services.
Your Plan Must Match the Supports You Receive
Your NDIS plan lists the support categories you’re funded for. These categories contain specific support items, each with a code.
If a provider invoices for a service not funded in your plan:
- The NDIA may refuse to pay.
- You could be left with the bill.
- Your budget may run out sooner than expected.
Always check that your plan covers the services you’re receiving.
Understand How Your Plan is Managed
Your plan might be:
- Agency-managed: NDIA pays providers directly. Providers must be registered.
- Plan-managed: A plan manager manages your invoices and payments.
- Self-managed: You pay providers yourself and claim reimbursements. You can pay above price limits, but you will only be reimbursed up to the NDIS cap.
Review Your Invoices
Ask providers for invoices that clearly show:
- The NDIS support item code
- A description of the service
- Dates and times of service
- Hourly rates or total costs
This helps ensure that services match your plan and that your funding is spent appropriately.
Be Aware of Rates for Different Days and Times
Rates change for weekends, evenings, and public holidays. Knowing this helps you plan your budget effectively.
Keep Good Records
Keep copies of:
- Invoices
- Service agreements
- Communication about services
This protects you if there’s ever a dispute about how your funds were used.
Don’t Be Afraid to Ask Questions
Ask your provider, plan manager, or the NDIA:
- What support item code they’re billing under
- Whether the service is covered by your plan
- Whether the rate charged is correct for the time and day
Being informed gives you better control over your plan and budget.
Wondering what to do if a provider says they haven’t been paid? Check out our detailed guide:
Comprehensive Table of NDIS Support Categories and Common Support Lines
Below is a table summarising common support categories and codes from the 2025-26 NDIS Pricing Arrangements. This table is for general information only. Always check the latest NDIS Pricing Arrangements or speak to your Plan Manager for the most up-to-date codes
| Support Purpose | Support Category | Support Line Code | Description | National Price Limit* |
|---|---|---|---|---|
| Core | Assistance with Daily Life | 01_011_0107_1_1 | Self-Care Activities – Weekday Daytime | $70.23/hr |
| Core | Assistance with Daily Life | 01_014_0107_1_1 | Self-Care Activities – Sunday | $127.43/hr |
| Core | Assistance with Daily Life | 01_010_0107_1_1 | Night-Time Sleepover Support | $297.60/night |
| Core | Assistance with Daily Life | 01_004_0107_1_1 | Personal Domestic Activities | $59.06/hr |
| Core | Social, Economic & Community Participation | 04_104_0125_6_1 | Community Participation – Saturday | $98.83/hr |
| Core | Social, Economic & Community Participation | 04_014_0125_6_1 | Community Participation – Sunday | $127.43/hr |
| Core | Short Term Accommodation | 01_058_0115_1_1 | Short Term Accommodation | varies |
| Core | Transport | 02_051_0108_1_1 | General Transport | varies |
| Core | Consumables | 03_090000911_0103_1_1 | Low-cost AT for personal care and safety | varies |
| Capacity Building | Support Coordination | 07_101_0106_6_3 | Support Connection | $102.40/hr |
| Capacity Building | Support Coordination | 07_102_0106_6_3 | Coordination of Supports | $102.40/hr |
| Capacity Building | Therapy Supports | 15_056_0128_1_3 | Occupational Therapy | $193.99/hr |
| Capacity Building | Therapy Supports | 15_054_0128_1_3 | Physiotherapy | $193.99/hr |
| Capacity Building | Improved Daily Living | 15_037_0117_1_3 | Development of Daily Living and Life Skills | $70.23/hr |
| Capacity Building | Improved Relationships | 11_024_0117_7_3 | Specialist Behaviour Intervention Support | $193.99/hr |
| Capacity Building | Improved Health and Wellbeing | 12_025_0126_3_3 | Dietetics | $193.99/hr |
| Capacity Building | Improved Learning | 13_030_0102_4_3 | Transition Through School and to Further Education | varies |
| Capacity Building | Finding and Keeping a Job | 10_016_0102_5_3 | Employment Support | varies |
| Capital | Assistive Technology | 05_220300911_0113_1_1 | Low-cost AT for vision | varies |
| Capital | Home Modifications | 06_180_0111_2_2 | Home Modifications Assessment | varies |
| Capital | Specialist Disability Accommodation | 17_024_0131_2_2 | SDA Basic | varies |
| Core | Provider Travel – Non-Labour | 01_799_0107_1_1 | Provider travel (per kilometre) | $1.00/unit |
*National rates shown are base prices and may vary for remote or very remote areas or with higher loadings. Some services are subject to quotes.
Key Takeaways
- Never guess support item codes.
- Always check the latest
NDIS Pricing Arrangements and Price Limits.
- Providers are responsible for submitting compliant invoices.
- Providers and participants can contact the NDIA for help.
Obtaining your support codes and invoices accurately is crucial for avoiding delays, ensuring compliance, and maintaining seamless service delivery under the NDIS.
If providers need further help, Empowrd offers consulting services for a fee (payable by providers and not claimable under a participants NDIS plan), as this support relates to their business obligations.
NDIS Plan Management and Support Coordination
At Empowrd, we are here to make your life easier. Based in Port Lincoln on the Eyre Peninsula, we offer a personal, accessible and holistic approach to NDIS Plan Management and Support Coordination.
We provide Plan Management services across Australia, assisting with financial administration, and offer Support Coordination to participants in Port Lincoln and Eyre Peninsula, connecting them with the right supports and providers. Our goal is to ensure your NDIS plan works for you, so you can focus on achieving your goals and doing what you love.
Want to Become a Support Worker?
Our Independent Support Workers Education Portal provides everything you need to navigate the NDIS, find work, and confidently offer services as an Independent Support Worker. For just $65, you will gain access to comprehensive guides, essential resources, and ready-to-use templates to streamline your work.
Inside, you will find:
- A clear breakdown of how the NDIS works
- Tips for finding jobs and delivering services
- Step-by-step guidance on invoicing and support planning
- Ready-to-edit templates for quotes, service agreements, invoices, and case notes
Need just the templates? You can also purchase them separately as standalone resources.
I hope you enjoy reading this blog post.
If you are ready to be Empowrd to live your life to the fullest, let us steer you on the right path.
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