1) Your Support Coordinator will handle everything for you

False. Support Coordination is a capacity building support, it’s meant to help you develop the skills to coordinate your supports yourself eventually. Your Support Coordinator will work with you to help you understand your plan and find the ideal service provider for your situation, but you still choose the providers and you are in control over what services are delivered and when.

2) If you meet the eligibility criteria you will get Support Coordination

False. The NDIS looks at several factors when deciding whether you’re eligible for Support Coordination. But at the end of the day it’s up to the Local Area Coordinator or NDIS Planner to determine this based on their assessment whether it is reasonable and necessary for you to receive this support. Although they’ll ask certain questions designed to gauge your eligibility, qualifying isn’t a simple box ticking exercise. This means that, while your situation may mean you're likely to get Support Coordination included in your plan, it’s never guaranteed.

3) If you have a lot of friends or family you won't get Support Coordination

False. Having a network of friends and family around you doesn’t necessarily mean that you won’t receive Support Coordination funding. If your network is in any way unable to provide you with an adequate level of informal support to build your capacity to navigate the NDIS, it’s possible to have Support Coordination included in your plan.

4)You can't receive funding for both Support Coordination and Plan Management

False. It is sometimes believed that Support Coordination is included in Plan Management, or the other way around. They are two very different services: Plan Management is support with the financial management of your plan, while Support Coordination is about the coordination of your supports and service providers. It possible to have both Support Coordination and Plan Management included in your NDIS plan – and many participants do, and the combination of the two is the ultimate support you can have to get the most out of your NDIS plan.

5) Support Coordinators are available 24/7 and should help you in emergencies

False. Support Coordinators can certainly help you when you’re having issues with providers, for example if you’re not happy with a support worker or a provider isn’t delivering what they promised to. However, in emergencies and crises it is not the role of your Support Coordinator to intervene and you should always contact the appropriate emergency service.

6) One hour of Support Coordination is equivalent to a one hour meeting

False. Your Support Coordination funding not only covers meetings with your Support Coordinator (face to face or over the phone), it must also pay for the time they spend travelling to and from, as well as any time they spend on preparing for the meeting, reporting, researching and following up on everything discussed.  

Reference: https://planpartners.com.au/